What Are Cookies?
Cookies are small files that get put on your computer by websites as you surf them. These cookies can store lots of information which can have privacy implications. We like to think all the cookies used on this site are fairly innocuous but that’s for you to judge.
You can manage these small files yourself and learn more about them through “Internet browser cookies – what they are and how to manage them”
Anonymous Tracking Software
We use Google Analytics (just like virtually everybody else) a service provided by Google. They gather anonymous data of how people are using this site and then provide us with visitor statistics, details of page views etc etc. You can think of it as being a bit like CCTV but one that automatically blurs your face so we can see what people have done, but not who. If you are anti-Google you can opt-out of being tracked by Google Analytics at http://tools.google.com/dlpage/gaoptout (we’d prefer you didn’t though as this data is seriously helpful to us in improving our website)
Live Help Software
We have a program called “Crafty Syntax Live Help” installed on our site to aid communication between ourselves and our customers. Apart from monitoring our pages for visitors it also records and stores any conversations started between our live help operators and our visitors. These logged conversations can be deleted on request.
Don’t Want Any Cookies Ever?
While we’d love to offer a cookie-free version of our site we are a small company and simply don’t have the resources to provide and maintain one. Unfortunately if you are really anti-cookie then there is no option except to not use our site. You can remove any cookies we have already put on your machine within your browser settings – pressing Ctrl+Shift+Delete may work in many cases.