All orders and transactions between identiprint (IP) and the customer are accepted on these conditions of sale only. It is the responsibility of the customer to read such conditions before entering upon a transaction.
IP trading terms and conditions shall apply to the exclusion of any other terms and conditions, unless an agreement is in writing and signed by a representative of IP and the Customer.
IP may vary, without any liability, the content of the site, including quotations, sales literature or other documents as long as such alterations do not materially affect the quality of the goods.
All products are printed by hand, as such IP shall endeavour to match the colour, style and positioning on each item however IP is unable to guarantee an exact match.
All prices quoted on IP website are in British Pounds Sterling and are inclusive of postage within the British Isles with the exception of quoted orders which shall illustrate a unit and courier cost. This cost shall be quoted to the customer prior to acceptance.
IP is entitled to increase the price of goods at any time prior to printing the product(s) due to factors beyond our control, however once the product(s) has been printed IP will honour the price as per the email agreement with the customer.
Quotes are valid for a period of 30 days unless otherwise agreed in writing by IP. A quote is a separate agreement between IP and the customer and as such the customer is not entitled to any further discount as advertised on the website.
The customer shall pay for all goods prior to print and dispatch due to the personalised nature of trade unless otherwise agreed in writing between IP and the customer.
Should an agreement be accepted between IP and the customer, IP is entitled to invoice the customer for payment on or at any time after dispatch of goods. The customer shall make payment without deduction or setoff within 30 days of the date upon the invoice. Payment is to be made by cheque payable to ‘identiprint’
In making payment the customer is within agreement that they are the account holder and that sufficient funds are held to honour the payment.
7. Non Payment
If payment has not been made within 30 days of the invoiced date, IP is entitled to (a) suspend any further orders for the customer, and (b) charge the customer interest at a rate of 2% a month or part thereof from the date such monies are due until payment in full is made, and (c) pass on all collection charges to the customer that are incurred in the collection of the monies, until payment in full is made.
If you find a defect with your printed goods, for which IP is responsible, IP reserves the right to reprint. Only when a reprint is seen as unsuitable will IP offer a refund, or credit to your next order. IP reserves the right to solely decide whether a printed product is of suitable quality.
Any order that has been used, IP reserves the right to deem this order as acceptable and no refund or reprint will be issued.
If there is a defect to your artwork when you receive your print, inform us within 7 working days by sending us a sample of the print for us to see the issue.
No goods are sold to the customer on a sale or return basis. The customer has no right to reject or return the goods without the consent of IP. As goods are personalised a ‘cooling off’ period is not applicable. Your statutory rights are not affected.
IP shall endeavour to make amendments to requested orders as timely as possible. However if this request is received after the product has been printed IP shall not be liable for the cost of a reprint.
Any dates provided for delivery are approximate only, and IP is not responsible for the timely receipt of goods once dispatched to the customer. As such, late deliveries will not be refunded, and payment will be pursued due to the personalised nature of our products.
Orders not received within 7 working days of payment must be reported to IP by email. Failure to notify us within this period will result in IP not accepting any responsibility for items dispatched and not delivered/received.
12. Delivery Costs
The cost displayed throughout the site includes the cost of postage within the British Isles with the exception of quoted orders which shall be quoted to illustrate unit and courier costs. This cost shall be quoted to the customer prior to acceptance. Costs for delivery outside the UK shall be calculated in accordance with point 12 of these terms.
13. Overseas Delivery
Postage outside the UK will be calculated dependent upon the weight of the products ordered. A quote is available upon request. Parcels leaving the British Isles shall be identified with a customs label identifying the contents of the parcel. This may be examined by customs.
14. Damaged Goods
Damaged goods must be reported to IP within 48 hours of delivery by email, failure to do so and IP will not accept responsibility and the customer shall not be entitled to reject the goods.
Upon agreement by email IP will cover the cost for the return of the product(s) using either 1st or 2nd class post, or courier costs on larger orders. Products must be received by IP to qualify for a replacement free of charge. A refund may be considered at the discretion of IP. A refund or replacement will not be offered in the instance that an image of poor quality has been supplied by the customer and printed by IP.
15. Colour and Sample Matching
IP will endeavour to match colours as closely as possible. Exact colour matching onto different substrates is not always possible and IP is unable to guarantee an exact match. As such the customer has no right to reject or return the goods on these grounds. Should the customer have concerns regarding the colour match on multiple orders of the same design IP recommends that a sample is obtained, to proceed without a sample is at the sole risk of the customer. All products are printed by hand, as such IP shall endeavour to match the colour, style and positioning on each item however IP is unable to guarantee an exact match.
IP does not accept responsibility for the quality of images sent to us, ‘the higher the quality of image the better the print’. (please refer to the FAQ section of this site).
Licensed or copyright images, logos or trademarks must not be submitted to IP by the customer for reprint without the consent of the owner. IP shall not be liable for any claim or expense arising out of any illegal or libellous matter printed for the customer or any infringement of copyright or patent or similar right resulting from compliance of the customers instructions either expressed or implied. Any legal costs incurred in such matter shall be borne by the customer.
17. Design Service
IP Design offers an On Line Service that is designed to provide the customer with the opportunity to view an illustration of their image on our products. IP shall then resize the image to provide the customer with a product of optimal quality. IP accepts no responsibility for poor quality images submitted to us. The better the image supplied to IP the better the print.
IP does not accept responsibility for customer input or spelling mistakes on orders. IP does not accept responsibility for errors on larger orders once a printing proof has been accepted by email with the customer.
Except in the case of death or personal injury caused by negligence on behalf of IP, IP will not be liable to the customer by reason of any representation, implied warranty, condition or other term, or any duty at common law, or under the express terms of the conditions for any consequential loss or damage (whether for loss or profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever which arise out of, or in connection with the supply of the goods or their use or resale by the customer. IP accepts no responsibility for goods supplied by the customer or any other 3rd party.
20. Website Liability
Whilst IP endeavours to keep the website and emails free from viruses, trojans, worms and any other similar such ailments, IP shall not be liable to the customer or site visitors for any destructive results.
21. Force Majeure
IP shall not be liable to the customer or be deemed to be in breach of the contract of sale for any delay in performing, or any failure to perform, any of IP obligations in relation to the goods if the delay or failure was due to any reason beyond IP reasonable control.
Any contract formed under these conditions of sale shall be construed and enforced in accordance with Scottish Law.